How does a virtual reception service work?
How a virtual reception service works – Step 1
Our virtual reception services start with call answering services. If you have the need for call answering services, our virtual reception team gets to work, setting up a seamless call routing system – either providing a new virtual number or helping you setup call forwarding. Our agents have years of experience handling everything from basic inquiries to more complex interactions(e.g. Peace Corp & The Red Cross), ensuring that your callers receive the assistance they need while maintaining a consistent and professional brand image.
Keep your existing phone number
Our agents will help you setup call-forwarding and let you know how to turn it on/off as you wish
OR
Get a new virtual phone number
We will grab you a new virtual number so you can route all of your calls to us directly to start
Developing a 'Playbook'
How a virtual reception service works - Step 2
The process typically starts with an onboarding team that collaborates closely with you to create a customized playbook. This playbook serves as the guiding document that outlines how our virtual receptionists should handle various types of communications. Whether it's call answering services, email responses, appointment scheduling, message forwarding, or social media engagement, the playbook provides clear instructions on how to represent your business.
Customize to allow us to act as your proxy
How a virtual reception service works - Step 3
It doesn't stop at calls. The playbook can extend to cover a wide range of communication channels, such as live chat support, email management, and even social media responses. The goal is to provide comprehensive coverage so that no customer inquiry or request falls through the cracks. Add additional parameters such as: hours of call/interaction coverage, connect important calls/messages immediately, and add additional support for social media channels, chat, and SMS/Text
You're Getting Time Back!!
How a virtual reception service works - Step 4
Save time, maximize your communication efficiency, provide better customer support 24/7 and you'll see that our empathetic agents are motivated to helping your business interactions take less of your precious time. Our virtual reception service acts as your communication lifeline, expertly managing all incoming messages, with a well-crafted playbook, we help provide a top-notch experience for your audience - whether that's with customers or social media following.
myDI & Direct Interactions
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