About myDI and Direct Interactions
At Direct Interactions, our mission reaches far beyond the conventional outsourced call center service business. We’re all about lifting up and empowering a diverse workforce, all while delivering top-notch communication solutions to our clients. It’s been quite a journey since our founding in 2007. We’ve grown and adapted, extending our workforce across 48 US states with over 900 agents, creating meaningful job opportunities for Americans with disabilities, military families, and veteran employees. Over time, we’ve expanded our range of services to encompass chat, Text/SMS, email, scheduling, and social media management. What truly brings us joy is not only being one of the most inclusive and diverse companies in the US but also ensuring your company benefits from the highest quality business communications.
~ Matt & Jonas
Matt Storey (President) & Jonas Nicholson (CEO)
Introducing myDI from Direct Interactions: a comprehensive small business packaged service that merges the efficiency of a larger call center operation with the warmth of an in-house receptionist. If you struggle to find time in the day to get more done, if you are too busy to take calls or respond to emails, we have 900+ high-empathy agents waiting to help make your life easier. We’ve been busy servicing large organizations like The Red Cross, the Peace Corp, the State of Ohio, and we are now branching out to offer the same level of trusted care to your small business. Working with our onboarding team, you’ll setup a ‘playbook’ that will allow all of our agents to act as your proxy – or in case or urgent communications, they will let you know immediately and connect you to your most valued clients.
myDI offers a tailored approach to client interactions. Catering to businesses seeking to enhance customer engagement without compromising on personal touch, myDI is your partner in creating exceptional communication experiences.
