Get more done

with our virtual reception services – handling your incoming calls, chats, emails & texts (and now social media DMs & engagement!)

Our empathetic receptionists handle your incoming communications 24/7/365 to free up your time

Sign up for a 14-day free trial – no credit card required

We have a very diverse US-Based receptionist agent workforce
myDI has a very diverse US-based Virtual Reception Service communication agents

You don’t have time to answer calls, emails, chats, DMs! Our virtual reception service agents can handle it for you and free up your time.

Ensure your customers receive round-the-clock customer service with myDI virtual reception services. Our US-based staff provides an array of communication services that will keep your customers delighted with each interaction.

Virtual Reception Services

Call Answering
  • Live, US-Based agents

  • Available 24/7/365

  • Customized ‘Playbook’ allows agents to respond just the way you want

  • Turn on/off as needed (when you’re busy!)

Chat
  • 24/7/365 Chat response

  • Customized responses can be configured in the myDI ‘Playbook’

  • Live agents – better than bots! (shhhh!! don’t tell ChatGPT)

Email
  • We can handle email/msg responses for you 24/7/365

  • Maintain amazing customer satisfaction with lightning-fast response time

  • We can answer your incoming emails based on existing FAQs, our Playbook or forward you those ‘hard-to-answer’ questions

Scheduling
  • Let us handle your scheduling/Calendar of appointments

  • We can act as your in-house receptionist and help with bookings/cancelations

Outbound Calls
  • Have a list of outbound sales calls to make?

  • Our staff of highly-empathetic agents can make your lead gen soar!

Social Media Engagement
  • Let us handle DMs, comments & other audience engagement interactions

  • Continue to build your audience without getting bogged down with communications

  • We work with a ‘Playbook’ to act as your proxy – interacting with fans just like you would

Introducing myDI – A small business Virtual Reception Service

myDI is a virtual reception service for small businesses by Direct Interactions, a Seattle-based company with 17 years of experience. Now offering top-notch virtual reception to small businesses too! Trust us for exceptional call, text, and email handling with highly-empathetic call agents who represent well-known organizations.

TRUSTED BY:

We embrace diversity, equity, inclusion, and belonging (DEIB)

Ensure your organization is actively participating in fostering diversity, equity and inclusion by partnering with myDI. As an extension of Direct Interactions, myDI shares the well-established record of living and breathing DEI over the past 17 years. We’ve even won some accolades for how we care for our employees & customers

myDI Virtual Reception service agents are US-based agents ready to answer your business communications
Virtual Reception service agents and social media engagement experts make up some of our 900 agents ready to help your business

We can scale up (or down) as your business needs evolve

Whether you need 50 call minutes per month or 5,000, we have the staff ready to handle whatever your business requires. Our standard packages make it simple for most businesses, but we’re also happy to provide a custom quote that gets you the best coverage and best value. We also do a lot more than just answer calls — see some of our other services

Get Started Now!

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Contact myDI - our US-based Virtual Reception service agents are ready to help you get started with virtual reception services